Privacy policy

Dawson’s Garden World
170 Hale Road, Forrestfield, Western Australia 6058
Phone: 08 9453 6533
Email: office@dawsonsgardenworld.com.au

1. Introduction

Dawson’s Garden World (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website, services, or visiting our stores, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, contact details (email, phone number, postal address)
• Payment and transaction information
• Purchase history and preferences
• Loyalty program details
• Enquiry or feedback information submitted via our website or customer service channels
• Information about your use of our website (via cookies, analytics, and tracking technologies)

We do not collect sensitive personal information unless it is necessary and with your consent.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders, reservations, and service requests
• Manage our loyalty programs and promotions
• Communicate with you regarding products, services, and special offers
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

You may opt out of marketing communications at any time.

4. Disclosure of Information

We may share your personal information with:

• Service providers and partners who assist in delivering our services (e.g., payment processors, IT support, marketing platforms)
• Regulatory authorities as required by law
• Third parties with your consent

We do not sell or rent your personal information to third parties.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

6. Cookies and Website Usage

Our website uses cookies and analytics tools to improve functionality and understand visitor behaviour. You can manage or disable cookies through your browser settings, though some site features may not function properly without them.

7. Access and Correction

You have the right to access and request correction of the personal information we hold about you. To do so, please contact us using the details provided above.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Email: office@dawsonsgardenworld.com.au
Phone: 08 9453 6533
Address: 170 Hale Road, Forrestfield WA 6058